WHO IS DOING IT WELL RIGHT NOW?

Companies with great tools today.

INTRADIEM

Intradiem is a solid tool and worth considering for any customer service environment with 20 or more representatives. The more staff you have, the greater your ROI is likely to be. Because it does so much, larger organizations will likely have existing tools with a lot of redundant functionality.

Pros

• Can automate many administrative tasks typically owned by team managers and/or workforce management

• Highly scalable

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Cons

• You will need to pay for specialized training for tool administrators​

• If you haven't built your organization around heavy use of this tool, you will not fully realize your desired ROI.