Micah Bravo
Why Your Attendance Tracking Software is Failing You
You spent all the money on software, why is your attendance still so bad? Across all attendance tracking software I have researched or...
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IS THIS THE FUTURE OF CUSTOMER SERVICE?
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OR THIS?
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Micah Bravo
Customer Service Representative becomes Marketing Representative
As technology has advanced in the customer service industry, companies have less and less contact with their customers. This means every...
Micah Bravo
Customer Service and The Turing Test
Named for the 2014 English computer scientist and mathematician Alan Turing, the Turing Test asks one question. Can an AI consistently...
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